Terms and Conditions

1. About Us
1.1 www.fuelswitch.com is the web site operated and owned by Fuelswitch.com Ltd aimed at private consumers price comparison between various energy suppliers. Fuelswitch.com Ltd is a Company registered in England and Wales with a company Registration No 05508231 and having its registered office at 1st Floor Offices, Alpha Building, Matrix park, Swansea Enterprise Zone, Swansea, West Glam SA6 8RE.

1.2 The Web Site enables you to compare energy prices. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website or by calling our team who will be able to facilitate the switch over the telephone.

1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when utilising the Product Providers' product or services.

1.4 Since we are principally aiming the Web Site at the UK consumers, We cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.

2. Intellectual Property Rights
2.1 The design, layout, text, images, tables, compilations, and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.

2.2 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, unless otherwise specified, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.

2.3 All rights in the domain name www.fuelswitch.com are owned by us.

3. Licence
3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the Product Providers' products and Services as permitted by use of the price comparison service and switching service provided by the website

4. Liability
4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Energy Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information and switching Suppliers will be entirely at your own risk and may be subject to the Energy Providers own terms and conditions.

4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that contact us on our free phone number.

4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Energy Provider for any reason whatsoever. We cannot be responsible for the services offered by Energy Providers or for any aspect of the relationship between you and the Energy Provider.

4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit process or deliver any services or products.

5. Payment
5.1 Payments for Suppliers' products and services will be made direct to the Product Providers under their terms and conditions.

5.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider.

5.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online.

6. Complaints
6.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either emailing enquires@fuelswitch.com or write to us 1st Floor Offices, Alpha Building, Matrix park, Swansea Enterprise Zone, Swansea, West Glam SA6 8RE. .

6.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.